Harvard Business Review, Author at SmartCompany

ethically managing data

The 5 Ps of ethically managing customer data

Treating data ethics as a nice-to-have carries risks when it comes to AI. Here's how businesses can avoid it.

chief sustainability officer cso

What you need to know about the evolving role of chief sustainability officers

CSOs have moved away from a role centered on messaging and instead are spearheading the true integration of material ESG issues into corporate strategy.

performance review gender bias career

A three-step approach to discussing career development with your boss

Your career development isn’t just your manager's or the organisation’s responsibility — it starts with you.

middle managers

Reinventing the middle manager for a new era of work

Middle managers, who recruit and develop an organisation’s employees, are essential to navigating rapid, complex changes.

disabilities

Beyond DEI: The business benefits of hiring staff with disabilities

Employing people with disabilities is usually seen as a social cause — one best suited to nonprofits or the public sector. That is a mistake. Here's why.

help

How to overcome the ‘go it alone’ mentality and ask for help

In this article, the author looks at what drives people’s reluctance to seek help and offers strategies for overcoming the barriers.

Why AI is only 10% of the secret sauce in customer experience

The authors describe what it means to integrate AI tools and what it takes to continually experiment to improve and refine customer journeys.

burn rate startups cash

Is your startup bleeding cash? Here’s a case study on slashing burn rate

in this case study for a US-based startup, experts suggest various ways to cut a high burn rate.

cost-cutting

Five keys to cut costs and make your business stronger

Planning to cut costs? Start by ensuring your businesses builds an efficient, effective culture around costs that works in both good times and bad.

performance review gender bias career

These three gender biases can affect performance reviews in your business

Three kinds of bias often creep into the performance-review process, in ways that disproportionately affect women.

sales

How managers can bolster the performance of their sales reps

Researchers from the University of Missouri offer several recommendations for sales managers looking to bolster their reps’ productivity.

tv entrepreneur

You are what you watch: Why your TV preferences can make you more entrepreneurial

Two researchers in Germany found that those who were children or at the start of their careers were more likely to be entrepreneurs depending on the kind of television they were exposed to.

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